Refund policy

At Ethnic Flair, customer satisfaction is important to us. We aim to provide a positive shopping experience for every customer. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this policy.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of the delivery date.

  • The item must be unused, unworn, and in its original condition.

  • The product must include its original packaging, tags, and accessories, where applicable.

  • The item must not show signs of use, damage, or alteration.

  • Returns that do not meet these requirements may be rejected, subject to applicable consumer protection laws.

How to Request a Return

To start a return, contact our customer support team using the contact details provided below.

Please include the following information in your request:

  • Order number

  • Customer name

  • Reason for return

  • Clear photographs of the item, if applicable

Our support team will review your request and provide instructions if the return is eligible. Please do not send any items back before receiving return instructions from our team.

Return Time Frame

Customers may request a return within 30 days of the delivery date.

Requests submitted after this period may not be accepted, except where a longer period is required by applicable law.

Return Shipping

For approved returns, customers are responsible for return shipping costs unless the item:

  • Arrived damaged

  • Is defective

  • Is different from the product ordered

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Customers should follow the return shipping instructions provided by Ethnic Flair and retain proof of shipment until the return has been completed.

Return Inspection Process

Once we receive the returned item, our team will inspect it to confirm that it meets the return eligibility requirements.

The inspection may include checking that:

  • The item is unused and in its original condition.

  • Original packaging, tags, and included accessories are present, where applicable.

  • The product has not been damaged, altered, or used beyond what is reasonably necessary to inspect it.

Refund approval will be based on the inspection results and applicable consumer protection laws.

Exchanges

Ethnic Flair does not currently offer direct product exchanges.

If you would like a different item, you may return your original purchase, if eligible, and place a new order separately.

Restocking Fees

Ethnic Flair does not charge restocking fees for approved returns.

Non-Returnable Items

Unless otherwise required by applicable law, the following items may not qualify for a return:

  • Items returned after the applicable return period.

  • Items that have been used, damaged, or altered by the customer.

  • Items missing required original packaging, tags, or accessories.

  • Final sale or clearance items clearly identified as non-returnable at the time of purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Refund Eligibility

A refund may be approved after:

  • The returned item has been received.

  • The item has been inspected, where applicable.

  • The return request has been approved.

If an item does not meet the return requirements, we will notify the customer of the decision, subject to applicable law.

Refund Processing Time

Approved refunds will be processed using an appropriate refund method. For Bank Transfer orders, Ethnic Flair will contact the customer to confirm the necessary refund details.

Please allow up to 14 business days after refund approval for the refund to be processed or appear in your account, depending on the payment provider or bank.

Where applicable law requires a shorter refund period, we will follow the legally required timeframe.

Missing or Delayed Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment records.

  • Contact your bank or payment provider.

  • Contact Ethnic Flair for further assistance.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 24 hours of delivery, so we can review the issue.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs showing the damage, defect, or incorrect item

Our team will review your request and work with you to find an appropriate solution, including a replacement or refund where applicable. Any legal rights relating to faulty or incorrectly supplied goods remain unaffected.

Business Information

Business Name: Ethnic Flair

Phone: +1 201-565-6272

Business Email: contact@ethnicflairusa.online

Business Hours: Monday–Friday, 9:00 AM–5:00 PM GMT

Physical Mailing Address: 47 Quaker St, New Hyde Park, NY 11040, United States

Online Store Notice

Ethnic Flair operates as an online store offering scarves and related fashion accessories.

We do not offer in-person shopping, showroom visits, or local pickup unless explicitly stated on our website.

All orders, returns, and customer support requests are handled online. Customers must contact our support team before returning an item.

For any questions about returns or refunds, please contact us using the business contact details listed above.